@import"https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@500;600;700;800&family=Inter:wght@400;500;600&display=swap";.guest-shell{min-height:100dvh;max-width:420px;margin:0 auto;display:flex;flex-direction:column;background:#f0f4f8;position:relative}.gnb-wrap{position:absolute;top:14px;right:14px;z-index:30}.gnb-btn{position:relative;width:40px;height:40px;border-radius:50%;background:#ffffff2e;border:1px solid rgba(255,255,255,.28);color:#fff;font-size:19px;cursor:pointer;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;transition:background .15s}.gnb-btn:hover{background:#ffffff47}.gnb-badge{position:absolute;top:-3px;right:-3px;min-width:18px;height:18px;padding:0 4px;background:#ef4444;color:#fff;border-radius:99px;font-size:10px;font-weight:800;display:flex;align-items:center;justify-content:center;border:2px solid 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24px);max-width:400px}.gnotify-toast{display:flex;align-items:flex-start;gap:10px;padding:12px 14px;border-radius:14px;background:#fff;box-shadow:0 8px 30px #0000002e;border-left:4px solid #1D9E75;animation:gnotifyIn .25s ease}.gnotify-toast i{font-size:20px;color:#1d9e75;flex-shrink:0;margin-top:1px}.gnotify-title{font-size:12px;font-weight:700;color:#0f6e56}.gnotify-text{font-size:13.5px;color:#1e293b;font-weight:500;line-height:1.4}.gnotify-resolved{border-left-color:#16a34a;background:#f0fdf4}.gnotify-resolved i{color:#16a34a}.gnotify-resolved .gnotify-text{color:#14532d;font-weight:600}@keyframes gnotifyIn{0%{opacity:0;transform:translateY(-12px)}to{opacity:1;transform:translateY(0)}}.guest-hero{background:linear-gradient(135deg,#064e3b,#0d6b4a,#15a97c);box-shadow:0 6px 28px #064e3b61;border-radius:0 0 26px 26px;padding:2.6rem 1.5rem 2.2rem;display:flex;flex-direction:column;align-items:center;gap:.5rem;text-align:center;position:relative;overflow:hidden}.guest-hero:before{content:"";position:absolute;top:-40px;right:-30px;width:150px;height:150px;background:#ffffff14;border-radius:50%;pointer-events:none}.guest-hero:after{content:"";position:absolute;bottom:-50px;left:-20px;width:110px;height:110px;background:#ffffff0f;border-radius:50%;pointer-events:none}.guest-hero-logo{width:60px;height:60px;background:#ffffff2e;border:1.5px solid rgba(255,255,255,.35);border-radius:18px;display:flex;align-items:center;justify-content:center;margin-bottom:.35rem;position:relative;box-shadow:0 4px 16px #0000001f}.guest-hero-logo i{font-size:30px;color:#fff}.guest-hero h1{font-size:23px;font-weight:700;color:#fff;letter-spacing:-.3px;position:relative}.guest-hero p{font-size:14px;color:#ffffffd1;position:relative}.guest-menu{flex:1;padding:1.1rem 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i{font-size:16px}.logout-btn{display:flex;align-items:center;justify-content:center;gap:6px;padding:13px;margin:0 1rem 1.1rem;background:#fff;border:none;border-radius:14px;font-size:14px;font-weight:600;color:#94a3b8;box-shadow:0 2px 10px #0000000d;transition:box-shadow .2s,color .15s}.logout-btn:hover{color:#64748b;box-shadow:0 4px 16px #00000014}.verify-shell{background:#f0f4f8}.verify-header{display:flex;align-items:center;gap:12px;padding:1rem 1.25rem;background:#fff;box-shadow:0 2px 10px #0000000f;position:sticky;top:0;z-index:20}.verify-header h2{font-size:16px;font-weight:700;color:#0f172a}.verify-header p{font-size:12px;color:#94a3b8;margin-top:2px}.back-btn{width:36px;height:36px;border-radius:50%;background:#f1f5f9;border:none;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background .15s}.back-btn:hover{background:#e2e8f0}.back-btn i{font-size:16px;color:#475569}.verify-form{margin:1rem;padding:1.25rem;background:#fff;border-radius:18px;box-shadow:0 2px 12px #0000000d,0 4px 20px #0000000a;display:flex;flex-direction:column;gap:.875rem}.field{display:flex;flex-direction:column;gap:5px}.field label,.field-label{font-size:12px;color:#64748b;font-weight:600}.field input{padding:11px 13px;border:1.5px solid #E2E8F0;border-radius:11px;font-size:15px;color:#0f172a;background:#f8fafc;outline:none;transition:border-color .15s,background .15s}.field input:focus{border-color:#1d9e75;background:#fff}.phone-row{position:relative;display:flex;align-items:center;border:1.5px solid #E2E8F0;border-radius:11px;background:#f8fafc;transition:border-color .15s,background .15s}.phone-row:focus-within{border-color:#1d9e75;background:#fff}.dial-btn{display:flex;align-items:center;gap:4px;padding:10px 10px 10px 12px;background:none;border:none;border-right:.5px solid 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#00000024}.stat-card:before{content:"";position:absolute;top:-22px;right:-22px;width:90px;height:90px;background:#ffffff1a;border-radius:50%;pointer-events:none}.stat-card:after{content:"";position:absolute;bottom:-30px;right:18px;width:60px;height:60px;background:#ffffff0f;border-radius:50%;pointer-events:none}.stat-card-guests{background:linear-gradient(135deg,#2563eb,#1d4ed8)}.stat-card-open{background:linear-gradient(135deg,#ef4444,#dc2626)}.stat-card-progress{background:linear-gradient(135deg,#f59e0b,#d97706)}.stat-card-today{background:linear-gradient(135deg,#8b5cf6,#7c3aed)}.stat-icon{width:36px;height:36px;border-radius:10px;background:#ffffff38;display:flex;align-items:center;justify-content:center;margin-bottom:2px}.stat-icon i{font-size:17px;color:#fff}.stat-value{font-size:34px;font-weight:800;color:#fff;line-height:1;letter-spacing:-.5px}.stat-label{font-size:12px;font-weight:500;color:#ffffffbf}.sat-panel{margin:8px 1rem 0;background:#fff;border:none;border-radius:20px;padding:1.2rem 1rem 1rem;box-shadow:0 2px 12px #00000012}.sat-title{font-size:14px;font-weight:700;color:#0f172a;margin:0 0 1rem;display:flex;align-items:center;gap:6px}.sat-summary{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;margin-bottom:1rem}.sat-card{border-radius:14px;padding:12px;display:flex;flex-direction:column;gap:3px}.sat-card .ti{font-size:18px}.sat-count{font-size:22px;font-weight:800;line-height:1.2}.sat-label{font-size:11px;opacity:.75;font-weight:500}.sat-pos{background:#f0fdf4;color:#16a34a}.sat-neg{background:#fef2f2;color:#dc2626}.sat-rate{background:#eff6ff;color:#2563eb}.sat-total{background:#f8fafc;color:#475569}.sat-by-dept h3{font-size:11px;font-weight:700;color:#94a3b8;margin:0 0 .5rem;text-transform:uppercase;letter-spacing:.06em}.sat-dept-list{display:flex;flex-direction:column;gap:4px}.sat-dept-row{display:flex;align-items:center;gap:8px;padding:8px 10px;background:#f8fafc;border-radius:10px;font-size:13px;transition:background .1s}.sat-dept-row:hover{background:#f1f5f9}.sat-dept-name{flex:1;font-weight:500;color:#334155}.sat-dept-pos{color:#16a34a;min-width:40px;text-align:center;font-weight:700}.sat-dept-neg{color:#dc2626;min-width:40px;text-align:center;font-weight:700}.sat-dept-rate{font-weight:800;min-width:36px;text-align:right}.staff-section{padding:1rem 1rem 2rem}.staff-section h2{font-size:15px;font-weight:700;color:#0f172a;margin-bottom:12px;display:flex;align-items:center;gap:6px}.staff-empty{font-size:14px;color:#94a3b8;text-align:center;padding:2rem 0}.complaint-list{display:flex;flex-direction:column;gap:12px}.complaint-card{background:#fff;border-radius:18px;border:none;border-left:4px solid #E2E8F0;padding:16px;display:flex;flex-direction:column;gap:10px;box-shadow:0 2px 10px #0000000f,0 4px 20px #0000000a;transition:box-shadow .2s,transform .15s}.complaint-card:hover{box-shadow:0 4px 20px #0000001a,0 8px 30px #0000000f;transform:translateY(-1px)}.complaint-card-open{border-left-color:#ef4444}.complaint-card-in_progress{border-left-color:#f59e0b}.complaint-card-resolved{border-left-color:#10b981}.complaint-top{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.complaint-room{font-size:13px;font-weight:800;color:#0f172a;display:flex;align-items:center;gap:4px}.complaint-dept{font-size:11px;background:#f1f5f9;color:#475569;padding:3px 10px;border-radius:99px;font-weight:600}.complaint-status{font-size:11px;font-weight:700;margin-left:auto;padding:4px 11px;border-radius:99px}.status-open{background:#fef2f2;color:#ef4444}.status-in_progress{background:#fffbeb;color:#d97706}.status-resolved{background:#f0fdf4;color:#16a34a}.rating-badge{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:600;padding:3px 8px;border-radius:99px}.rating-badge i{font-size:11px}.rating-badge-pos{background:#f0fdf4;color:#16a34a}.rating-badge-neg{background:#fef2f2;color:#dc2626}.complaint-text{font-size:14px;color:#374151;line-height:1.6}.complaint-images{display:flex;gap:8px;flex-wrap:wrap}.complaint-thumb{width:70px;height:70px;object-fit:cover;border-radius:10px;cursor:pointer;transition:opacity .15s}.complaint-thumb:hover{opacity:.78}.complaint-times{display:flex;flex-direction:column;gap:4px}.complaint-date{font-size:11px;color:#94a3b8;display:flex;align-items:center;gap:5px}.tl{padding:12px 4px 6px;border-top:1px solid #F1F5F9;margin-top:2px}.tl-step{display:flex;gap:11px}.tl-marker{display:flex;flex-direction:column;align-items:center;flex-shrink:0}.tl-dot{width:24px;height:24px;border-radius:50%;flex-shrink:0;background:#fff;border:2px solid #E2E8F0;color:#fff;display:flex;align-items:center;justify-content:center;font-size:13px;transition:all .3s}.tl-line{width:2px;flex:1;min-height:16px;background:#e2e8f0;margin:2px 0;transition:background .3s}.tl-body{display:flex;flex-direction:column;padding-bottom:14px}.tl-step:last-child .tl-body{padding-bottom:0}.tl-label{font-size:12.5px;font-weight:700;color:#cbd5e1;line-height:1.3}.tl-time{font-size:11px;color:#94a3b8;font-weight:500;margin-top:1px}.tl-time.tl-pending{color:#cbd5e1;font-style:italic}.tl-step.current .tl-dot{box-shadow:0 0 0 4px #ba751726;animation:tlPulse 1.8s ease-in-out infinite}@keyframes tlPulse{0%,to{box-shadow:0 0 0 4px #ba751724}50%{box-shadow:0 0 0 7px #ba75170d}}.complaint-footer{display:flex;align-items:center;justify-content:flex-end;padding-top:10px;border-top:1px solid #F1F5F9}.complaint-actions{display:flex;gap:8px}.cmp-btn{font-size:12px;font-weight:700;padding:7px 14px;border-radius:10px;border:none;cursor:pointer;display:flex;align-items:center;gap:5px;transition:opacity .15s,transform .1s;box-shadow:0 2px 6px #0000001a}.cmp-btn:hover{opacity:.88}.cmp-btn:active{transform:scale(.96)}.cmp-btn-chat{background:#ede9fe;color:#6d28d9}.cmp-btn-take{background:#dbeafe;color:#1d4ed8}.cmp-btn-close{background:#dcfce7;color:#166534}.rsv-cap{display:flex;align-items:center;gap:7px;padding:9px 12px;border-radius:10px;font-size:13px;font-weight:600}.rsv-cap i{font-size:16px;flex-shrink:0}.rsv-cap-ok{background:#ecfdf5;color:#0f766e}.rsv-cap-full{background:#fef2f2;color:#dc2626}.rsv-capbar{display:flex;align-items:center;justify-content:space-between;background:#f8fafc;border:1px solid #E8EDF2;border-radius:12px;padding:8px 12px}.rsv-capbar-label{font-size:13px;font-weight:600;color:#334155;display:flex;align-items:center;gap:6px}.rsv-stepper{display:flex;align-items:center;gap:10px}.rsv-stepper button{width:30px;height:30px;border-radius:8px;border:none;background:#0d9488;color:#fff;font-size:18px;font-weight:700;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:opacity .15s}.rsv-stepper button:hover{opacity:.85}.rsv-stepper button:disabled{background:#cbd5e1;cursor:default}.rsv-stepper-val{min-width:56px;text-align:center;font-size:14px;font-weight:800;color:#0f172a}.rsv-cal{display:flex;gap:7px;overflow-x:auto;padding-bottom:4px;-webkit-overflow-scrolling:touch;scrollbar-width:thin}.rsv-day{flex-shrink:0;min-width:60px;display:flex;flex-direction:column;align-items:center;gap:3px;padding:8px 6px;border-radius:11px;cursor:pointer;border:1.5px solid transparent;background:#fff;transition:transform .1s,border-color .15s}.rsv-day:active{transform:scale(.95)}.rsv-day-d{font-size:11px;font-weight:700;color:#334155;white-space:nowrap}.rsv-day-c{font-size:12px;font-weight:800}.rsv-day-ok{background:#ecfdf5}.rsv-day-ok .rsv-day-c{color:#16a34a}.rsv-day-low{background:#fffbeb}.rsv-day-low .rsv-day-c{color:#d97706}.rsv-day-full{background:#fef2f2}.rsv-day-full .rsv-day-c{color:#dc2626}.rsv-day.sel{border-color:#0d9488;box-shadow:0 2px 8px #0d948840}.rsv-day-group{margin-bottom:14px}.rsv-day-head{display:flex;align-items:center;justify-content:space-between;font-size:13px;font-weight:700;color:#0f172a;padding:8px 10px;background:#f1f5f9;border-radius:10px;margin-bottom:6px}.rsv-day-head i{color:#0891b2;margin-right:4px}.rsv-day-cnt{font-size:11px;font-weight:600;color:#64748b}.rsv-list-row{display:flex;align-items:center;gap:10px;padding:9px 8px;border-bottom:1px solid #F1F5F9}.rsv-list-row:last-child{border-bottom:none}.rsv-room{flex-shrink:0;min-width:60px;font-size:12px;font-weight:800;color:#0e7490;background:#ecfeff;border-radius:7px;padding:5px 8px;text-align:center}.rsv-list-main{flex:1;display:flex;flex-direction:column;gap:2px;min-width:0}.rsv-list-guest{font-size:13px;font-weight:600;color:#1e293b}.rsv-list-sub{font-size:11.5px;color:#94a3b8}.rsv-party{flex-shrink:0;display:flex;align-items:center;gap:4px;font-size:13px;font-weight:700;color:#0d9488}.rsv-party i{font-size:15px}.an-cards{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:6px}.an-card{background:#f8fafc;border:1px solid #E8EDF2;border-radius:12px;padding:12px 10px;display:flex;flex-direction:column;gap:2px}.an-card-v{font-size:22px;font-weight:800;color:#0f172a;line-height:1.1}.an-card-l{font-size:11px;font-weight:600;color:#94a3b8}.an-sec-title{font-size:13px;font-weight:700;color:#0f172a;display:flex;align-items:center;gap:6px;margin:14px 0 8px}.an-sec-title i{color:#7c3aed}.an-bar-row{display:flex;align-items:center;gap:8px;margin-bottom:7px}.an-bar-label{width:120px;flex-shrink:0;font-size:12px;font-weight:600;color:#334155;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.an-bar-track{flex:1;height:14px;background:#f1f5f9;border-radius:7px;overflow:hidden}.an-bar-fill{height:100%;border-radius:7px;transition:width .4s ease;min-width:4px}.an-bar-val{flex-shrink:0;min-width:30px;font-size:12px;font-weight:800;color:#0f172a;text-align:right}.an-bar-sub{font-weight:500;color:#94a3b8;font-size:11px}.an-country-block{background:#f8fafc;border-radius:12px;padding:10px 12px;margin-bottom:8px}.an-country-head{font-size:13px;font-weight:700;color:#0e7490;margin-bottom:8px}.an-country-block .an-bar-label{width:100px}.an-insight{background:#eff6ff;color:#1e40af;border-radius:9px;padding:8px 11px;font-size:12.5px;margin-bottom:9px;line-height:1.45}.an-insight b{font-weight:800}.an-sub-label{font-size:10.5px;font-weight:700;color:#94a3b8;text-transform:uppercase;letter-spacing:.05em;margin:8px 0 5px}.toast-wrap{position:fixed;top:14px;right:14px;z-index:9999;display:flex;flex-direction:column;gap:8px;max-width:340px}.toast{display:flex;align-items:center;gap:10px;padding:12px 14px;border-radius:14px;background:#fff;color:#0f172a;box-shadow:0 8px 30px #0000002e;font-size:13.5px;font-weight:600;border-left:4px solid #EF4444;animation:toastIn .25s ease}.toast i{font-size:20px;flex-shrink:0}.toast-cmp{border-left-color:#ef4444}.toast-cmp i{color:#ef4444}.toast-rsv{border-left-color:#0d9488}.toast-rsv i{color:#0d9488}.toast-msg{border-left-color:#2563eb}.toast-msg i{color:#2563eb}.toast-esc{border-left-color:#dc2626;background:#fef2f2}.toast-esc i{color:#dc2626}.complaint-esc{background:#fef2f2!important;color:#dc2626!important;font-weight:800!important;animation:escPulse 1.6s ease-in-out infinite}@keyframes escPulse{0%,to{opacity:1}50%{opacity:.55}}@keyframes toastIn{0%{opacity:0;transform:translate(24px)}to{opacity:1;transform:translate(0)}}.complaint-card-unread{box-shadow:0 0 0 2px #bfdbfe}.complaint-newmsg{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:800;color:#1d4ed8;background:#dbeafe;padding:3px 9px;border-radius:99px;animation:newmsgPulse 1.6s ease-in-out infinite}.complaint-newmsg i{font-size:14px}@keyframes newmsgPulse{0%,to{opacity:1}50%{opacity:.55}}.cmp-btn-chat-unread{background:#2563eb;color:#fff;position:relative}.cmp-msg-dot{position:absolute;top:-3px;right:-3px;width:11px;height:11px;background:#ef4444;border:2px solid #fff;border-radius:50%}.an-filter{display:flex;gap:6px;flex-wrap:wrap;align-items:center}.an-pre{font-size:12px;font-weight:600;color:#475569;background:#f1f5f9;border:none;border-radius:99px;padding:6px 13px;cursor:pointer;transition:background .15s,color .15s}.an-pre:hover{background:#e2e8f0}.an-pre.active{background:#7c3aed;color:#fff}.an-csv{margin-left:auto;background:#ecfdf5;color:#0f766e;display:inline-flex;align-items:center;gap:5px}.an-csv:hover{background:#d1fae5}.an-csv:disabled{opacity:.5;cursor:default}.an-filter-dates{display:flex;align-items:center;gap:8px;margin:8px 0 2px}.an-filter-dates input{flex:1;padding:7px 10px;border:1px solid #E2E8F0;border-radius:9px;font-size:12px;color:#334155;background:#f8fafc}.an-filter-dates span{color:#94a3b8}.staff-loading{display:flex;align-items:center;justify-content:center;gap:10px;padding:5rem;color:#64748b;font-size:14px;font-weight:500}.spin{animation:spin .75s linear infinite}.chat-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a8c;-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);z-index:100;display:flex;align-items:flex-end;justify-content:center}.chat-panel{background:#fff;border-radius:24px 24px 0 0;width:100%;max-width:680px;height:82dvh;display:flex;flex-direction:column;overflow:hidden;box-shadow:0 -12px 50px #0000002e}.chat-header{padding:14px 16px 12px;border-bottom:1px solid #F1F5F9;display:flex;align-items:flex-start;justify-content:space-between;flex-shrink:0;background:#fafbfc}.chat-header-info{display:flex;flex-direction:column;gap:3px}.chat-room{font-size:15px;font-weight:800;color:#0f172a}.chat-sub{font-size:11px;color:#94a3b8}.chat-close{background:#f1f5f9;border:none;border-radius:50%;width:32px;height:32px;display:flex;align-items:center;justify-content:center;font-size:15px;color:#475569;flex-shrink:0;transition:background .15s}.chat-close:hover{background:#e2e8f0}.chat-messages{flex:1;overflow-y:auto;padding:16px 12px;display:flex;flex-direction:column;gap:14px;background:#f8fafc}.chat-empty{font-size:13px;color:#94a3b8;text-align:center;margin-top:3rem}.chat-row{display:flex;width:100%}.chat-row-mine{justify-content:flex-end}.chat-row-theirs{justify-content:flex-start}.chat-msg-wrap{display:flex;flex-direction:column;max-width:74%;gap:3px}.chat-row-mine .chat-msg-wrap{align-items:flex-end}.chat-row-theirs .chat-msg-wrap{align-items:flex-start}.chat-sender-label{font-size:11px;color:#94a3b8;padding:0 4px}.chat-bubble-mine,.chat-bubble-theirs{padding:11px 15px;border-radius:20px;font-size:14px;line-height:1.5;word-break:break-word}.chat-bubble-mine{background:linear-gradient(135deg,#1d9e75,#0f6e56);color:#fff;border-bottom-right-radius:5px;box-shadow:0 3px 12px #1d9e754d}.chat-bubble-theirs{background:#fff;color:#1e293b;border-bottom-left-radius:5px;border:1px solid #E8EDF2;box-shadow:0 2px 8px #0000000f}.chat-original{font-size:11px;margin-top:6px;opacity:.55;font-style:italic;border-top:.5px solid rgba(255,255,255,.28);padding-top:5px}.chat-bubble-theirs .chat-original{border-top-color:#0000001a}.chat-time{font-size:10px;color:#94a3b8;padding:0 3px}.chat-input-row{display:flex;gap:8px;padding:10px 12px;border-top:1px solid #F1F5F9;flex-shrink:0;background:#fff}.chat-input{flex:1;padding:11px 15px;border:1.5px solid #E2E8F0;border-radius:14px;font-size:14px;outline:none;background:#fafbfc;transition:border-color .15s,box-shadow .15s}.chat-input:focus{border-color:#1d9e75;background:#fff;box-shadow:0 0 0 3px #1d9e751a}.chat-send{width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,#1d9e75,#0f6e56);border:none;color:#fff;font-size:16px;display:flex;align-items:center;justify-content:center;flex-shrink:0;box-shadow:0 3px 12px #1d9e7559;transition:opacity .15s}.chat-send:disabled{opacity:.35}.staff-login-shell{min-height:100dvh;display:flex;align-items:center;justify-content:center;background:linear-gradient(145deg,#f0f4f8,#e2ecf5);padding:1rem}.staff-login-card{background:#fff;border-radius:24px;box-shadow:0 8px 40px #0000001a,0 1px 6px #0000000a;padding:2.5rem 1.75rem 2rem;width:100%;max-width:380px;display:flex;flex-direction:column;align-items:center;text-align:center;gap:1.25rem}.staff-login-logo{width:66px;height:66px;background:linear-gradient(135deg,#1d9e75,#0f6e56);border-radius:20px;display:flex;align-items:center;justify-content:center;box-shadow:0 6px 20px #1d9e7566}.staff-login-logo i{font-size:30px;color:#fff}.staff-login-card h1{font-size:22px;font-weight:800;color:#0f172a}.staff-login-card>p{font-size:13px;color:#64748b}.staff-field{display:flex;flex-direction:column;gap:5px;width:100%;text-align:left}.staff-field label{font-size:12px;color:#475569;font-weight:700;letter-spacing:.02em}.staff-field input{padding:12px 14px;border:1.5px solid #E2E8F0;border-radius:12px;font-size:14px;color:#0f172a;background:#fafbfc;outline:none;width:100%;transition:border-color .15s,box-shadow .15s}.staff-field input:focus{border-color:#1d9e75;box-shadow:0 0 0 3px #1d9e751f;background:#fff}.pass-wrap{position:relative}.pass-wrap input{padding-right:44px}.pass-toggle{position:absolute;right:10px;top:50%;transform:translateY(-50%);background:none;border:none;padding:4px;color:#94a3b8;transition:color .15s}.pass-toggle:hover{color:#475569}.pass-toggle i{font-size:17px}.staff-error{display:flex;align-items:center;gap:8px;padding:11px 14px;background:#fef2f2;border:1px solid #FECACA;border-radius:12px;font-size:13px;color:#dc2626;width:100%;text-align:left}.staff-submit{width:100%;padding:13px;background:linear-gradient(135deg,#1d9e75,#0f6e56);border:none;border-radius:12px;color:#fff;font-size:15px;font-weight:700;display:flex;align-items:center;justify-content:center;gap:7px;transition:opacity .15s,transform .1s;box-shadow:0 4px 16px #1d9e7559}.staff-submit:hover{opacity:.9;transform:translateY(-1px)}.staff-submit:active{transform:translateY(0)}.staff-submit:disabled{opacity:.5;cursor:default;transform:none}.role-badges{display:flex;gap:6px;flex-wrap:wrap;justify-content:center}.role-badge{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:600;padding:3px 10px;border-radius:99px}.role-badge i{font-size:12px}.role-badge.admin{background:#eff6ff;color:#1d4ed8}.role-badge.manager{background:#fffbeb;color:#d97706}.role-badge.staff{background:#f0fdf4;color:#15803d}.add-staff-panel{position:fixed;bottom:0;left:0;right:0;background:#fff;border-radius:26px 26px 0 0;padding:1.5rem 1.1rem 2.5rem;max-height:92dvh;overflow-y:auto;z-index:300;animation:slide-up .22s ease;max-width:480px;margin:0 auto;box-shadow:0 -12px 50px #0000002e}.add-staff-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:1.5rem;font-size:17px;font-weight:800;color:#0f172a}.add-staff-form{display:flex;flex-direction:column;gap:.9rem}.add-staff-row{display:flex;gap:10px}.add-staff-form select{width:100%;padding:11px 13px;border:1.5px solid #E2E8F0;border-radius:12px;font-size:14px;background:#fafbfc;color:#0f172a;outline:none;-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24'%3E%3Cpath fill='%2394A3B8' d='M7 10l5 5 5-5z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 11px center;transition:border-color .15s}.add-staff-form select:focus{border-color:#1d9e75}.staff-input{width:100%;padding:11px 13px;border:1.5px solid #E2E8F0;border-radius:12px;font-size:14px;color:#0f172a;background:#fafbfc;outline:none;transition:border-color .15s,box-shadow 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1.5rem;height:60px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:100}.admin-topbar-left,.admin-topbar-right{display:flex;align-items:center;gap:12px}.admin-logo{width:36px;height:36px;background:#1d4ed8;border-radius:10px;display:flex;align-items:center;justify-content:center}.admin-logo i{font-size:18px;color:#fff}.admin-brand{font-size:15px;font-weight:600;color:#f1f5f9;line-height:1.2}.admin-subbrand{font-size:11px;color:#94a3b8}.admin-user{font-size:13px;color:#cbd5e1;display:flex;align-items:center;gap:6px}.admin-user i{color:#3b82f6}.admin-logout-btn{background:#334155;border:none;border-radius:8px;color:#cbd5e1;font-size:13px;padding:6px 12px;display:flex;align-items:center;gap:5px;cursor:pointer;transition:background .15s}.admin-logout-btn:hover{background:#475569}.adm-back-btn{background:#334155;border:none;border-radius:8px;color:#cbd5e1;width:34px;height:34px;display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:18px;transition:background .15s}.adm-back-btn:hover{background:#475569}.adm-qr-btn{background:#334155;border:none;border-radius:8px;color:#cbd5e1;font-size:13px;padding:7px 13px;display:flex;align-items:center;gap:5px;cursor:pointer;transition:background .15s}.adm-qr-btn:hover{background:#475569}.admin-main{max-width:1100px;margin:0 auto;padding:1.75rem 1.25rem}.adm-stats-row{display:flex;gap:1rem;flex-wrap:wrap;margin-bottom:1.75rem}.adm-stat-card{flex:1;min-width:160px;background:#fff;border:.5px solid #E2E8F0;border-radius:12px;padding:1rem 1.25rem;display:flex;align-items:center;gap:12px}.adm-stat-icon{width:40px;height:40px;border-radius:10px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.adm-stat-icon i{font-size:20px}.adm-stat-value{font-size:22px;font-weight:600;color:#0f172a;line-height:1}.adm-stat-label{font-size:12px;color:#64748b;margin-top:2px}.adm-section-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:1rem}.adm-section-header h2{font-size:16px;font-weight:600;color:#1e293b;display:flex;align-items:center;gap:7px}.adm-add-btn{background:#1d4ed8;color:#fff;border:none;border-radius:8px;padding:8px 14px;font-size:13px;font-weight:500;display:flex;align-items:center;gap:5px;cursor:pointer;transition:background .15s}.adm-add-btn:hover{background:#1e40af}.adm-hotels-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(290px,1fr));gap:1rem;margin-bottom:2rem}.adm-hotel-card{background:#fff;border:.5px solid #E2E8F0;border-radius:12px;padding:1.25rem;display:flex;flex-direction:column;gap:12px;transition:box-shadow .15s}.adm-hotel-card:hover{box-shadow:0 2px 12px #0000000f}.adm-hotel-header{display:flex;align-items:flex-start;justify-content:space-between}.adm-hotel-number{display:inline-block;background:#eff6ff;color:#1d4ed8;font-size:11px;font-weight:600;padding:2px 7px;border-radius:99px;margin-right:6px}.adm-hotel-name{font-size:15px;font-weight:600;color:#0f172a}.adm-icon-btn{background:none;border:none;color:#94a3b8;padding:4px;border-radius:6px;cursor:pointer;transition:color .15s,background .15s}.adm-icon-btn:hover{color:#1d4ed8;background:#eff6ff}.adm-icon-btn i{font-size:15px}.adm-hotel-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:6px}.adm-hotel-stat{display:flex;flex-direction:column;align-items:center;gap:2px;padding:6px 4px;background:#f8fafc;border-radius:8px}.adm-hotel-stat i{font-size:16px}.adm-hotel-stat span{font-size:16px;font-weight:600;color:#1e293b}.adm-hotel-stat small{font-size:10px;color:#94a3b8}.adm-hotel-rating{display:flex;align-items:center;justify-content:space-between;font-size:12px;color:#64748b}.adm-bar-wrap{display:flex;align-items:center;gap:8px;flex:1;margin-left:10px}.adm-bar-bg{flex:1;height:6px;background:#e2e8f0;border-radius:99px;overflow:hidden}.adm-bar-fill{height:100%;border-radius:99px;transition:width .4s}.adm-bar-wrap span{font-size:12px;font-weight:600;min-width:24px;text-align:right}.adm-detail-btn{width:100%;padding:8px;background:#f1f5f9;border:none;border-radius:8px;color:#334155;font-size:13px;font-weight:500;display:flex;align-items:center;justify-content:center;gap:6px;cursor:pointer;transition:background .15s}.adm-detail-btn:hover{background:#e2e8f0}.adm-chart-section{background:#fff;border:.5px solid #E2E8F0;border-radius:12px;padding:1.25rem;margin-top:.5rem}.adm-chart-section h3{font-size:14px;font-weight:600;color:#1e293b;margin-bottom:1rem;display:flex;align-items:center;gap:7px}.adm-combined-chart{display:flex;flex-direction:column;gap:10px}.adm-chart-row{display:grid;grid-template-columns:180px 1fr 60px;align-items:center;gap:12px}.adm-chart-label{display:flex;align-items:center;gap:6px}.adm-chart-num{font-size:11px;color:#1d4ed8;font-weight:600}.adm-chart-name{font-size:13px;color:#334155;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.adm-chart-bars{display:flex;align-items:center;gap:8px}.adm-chart-bars .adm-bar-bg{flex:1}.adm-chart-count{font-size:12px;color:#64748b;min-width:20px}.adm-chart-rating{font-size:13px;font-weight:600;display:flex;align-items:center;gap:4px;justify-content:flex-end}.adm-chart-rating i{font-size:11px}.admin-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:999;padding:1rem}.admin-modal{background:#fff;border-radius:14px;padding:1.5rem;width:100%;max-width:380px}.admin-modal-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:1.25rem}.admin-modal-header span{font-size:15px;font-weight:600;color:#1e293b}.admin-modal-header button{background:none;border:none;color:#94a3b8;font-size:20px;cursor:pointer}.adm-tabs{display:flex;gap:6px;margin-bottom:1rem;flex-wrap:wrap}.adm-tab{background:#f1f5f9;border:none;border-radius:8px;padding:8px 14px;font-size:13px;font-weight:500;color:#475569;display:flex;align-items:center;gap:6px;cursor:pointer;transition:all .15s}.adm-tab:hover{background:#e2e8f0}.adm-tab.active{background:#1d4ed8;color:#fff}.adm-list{display:flex;flex-direction:column;gap:8px}.adm-complaint-row{background:#fff;border:.5px solid #E2E8F0;border-radius:10px;padding:12px 14px}.adm-complaint-meta{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:6px}.adm-room{font-size:12px;font-weight:600;color:#334155}.adm-dept{font-size:11px;background:#eff6ff;color:#1d4ed8;padding:2px 7px;border-radius:99px}.adm-status{font-size:12px;font-weight:500}.adm-rating{font-size:12px;color:#f59e0b;display:flex;align-items:center;gap:3px}.adm-complaint-text{font-size:13px;color:#334155;line-height:1.5}.adm-complaint-date{font-size:11px;color:#94a3b8;margin-top:4px}.adm-staff-row{background:#fff;border:.5px solid #E2E8F0;border-radius:10px;padding:10px 14px;display:flex;align-items:center;gap:12px}.adm-staff-avatar{width:36px;height:36px;border-radius:50%;background:#eff6ff;color:#1d4ed8;display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:600;flex-shrink:0}.adm-staff-info{flex:1;min-width:0}.adm-staff-name{font-size:14px;font-weight:500;color:#1e293b}.adm-staff-sub{display:flex;align-items:center;gap:8px;margin-top:2px}.adm-staff-username{font-size:12px;color:#64748b}.adm-staff-dept{font-size:11px;background:#f1f5f9;color:#475569;padding:2px 7px;border-radius:99px}.adm-role-badge{font-size:11px;font-weight:500;padding:3px 9px;border-radius:99px;flex-shrink:0}.adm-chart-box{background:#fff;border:.5px solid #E2E8F0;border-radius:12px;padding:1.25rem}.adm-chart-box h3{font-size:14px;font-weight:600;color:#1e293b;margin-bottom:1rem}.adm-monthly-chart{display:flex;align-items:flex-end;gap:10px;height:180px;padding-bottom:2px}.adm-monthly-col{flex:1;display:flex;flex-direction:column;align-items:center;gap:4px;height:100%}.adm-monthly-bar-wrap{flex:1;width:100%;display:flex;align-items:flex-end;background:#f1f5f9;border-radius:6px 6px 0 0;overflow:hidden;min-height:20px}.adm-monthly-bar{width:100%;border-radius:4px 4px 0 0;transition:height .4s}.adm-monthly-label{font-size:11px;color:#64748b;font-weight:500}.adm-monthly-val{font-size:13px;font-weight:600}.adm-monthly-count{font-size:10px;color:#94a3b8}.adm-loading{text-align:center;color:#64748b;padding:3rem;font-size:14px;display:flex;align-items:center;justify-content:center;gap:8px}.adm-empty{text-align:center;color:#94a3b8;padding:2rem;font-size:14px}@keyframes spin{to{transform:rotate(360deg)}}.spin{display:inline-block;animation:spin .8s linear infinite}.an-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:16px}.an-head-title h3{font-size:17px;font-weight:800;color:#0f172a;margin:0 0 3px;letter-spacing:-.02em}.an-head-title p{font-size:12px;color:#94a3b8;margin:0;font-weight:600}.an-head-actions{display:flex;gap:8px;flex-shrink:0}.an-export{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;font-weight:700;color:#0f766e;background:#ecfdf5;border:1px solid #A7F3D0;border-radius:10px;padding:8px 14px;cursor:pointer;transition:all .15s;white-space:nowrap}.an-export:hover{background:#d1fae5;border-color:#6ee7b7}.an-export:disabled{opacity:.45;cursor:default}.an-export.pdf{color:#b91c1c;background:#fef2f2;border-color:#fecaca}.an-export.pdf:hover{background:#fee2e2;border-color:#fca5a5}.an-toolbar{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-bottom:20px}.an-seg{display:inline-flex;background:#f1f5f9;border-radius:11px;padding:3px;gap:2px}.an-seg button{font-size:12px;font-weight:700;color:#64748b;background:transparent;border:none;border-radius:8px;padding:7px 15px;cursor:pointer;transition:all .15s}.an-seg button:hover{color:#334155}.an-seg button.active{background:#fff;color:#7c3aed;box-shadow:0 1px 3px #0f172a21}.an-dates{display:inline-flex;align-items:center;gap:7px}.an-dates input{padding:8px 11px;border:1px solid #E2E8F0;border-radius:9px;font-size:12px;color:#334155;background:#fff;font-weight:600}.an-dates input:focus{outline:none;border-color:#c4b5fd;box-shadow:0 0 0 3px #7c3aed1f}.an-dates span{color:#cbd5e1}.an-insights{display:grid;grid-template-columns:1fr 1fr;gap:9px;margin-bottom:20px}.an-insight-card{display:flex;align-items:flex-start;gap:9px;padding:11px 13px;border-radius:12px;font-size:12.5px;font-weight:600;line-height:1.45;border:1px solid}.an-insight-card i{font-size:17px;flex-shrink:0;margin-top:1px}.an-insight-card.tone-positive{background:#f0fdf4;border-color:#bbf7d0;color:#166534}.an-insight-card.tone-positive i{color:#16a34a}.an-insight-card.tone-negative{background:#fef2f2;border-color:#fecaca;color:#991b1b}.an-insight-card.tone-negative i{color:#dc2626}.an-insight-card.tone-warning{background:#fffbeb;border-color:#fde68a;color:#92400e}.an-insight-card.tone-warning i{color:#d97706}.an-insight-card.tone-neutral{background:#f5f3ff;border-color:#ddd6fe;color:#5b21b6}.an-insight-card.tone-neutral i{color:#7c3aed}@media (max-width: 640px){.an-insights{grid-template-columns:1fr}}.an-cards{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-bottom:22px}.an-card{position:relative;display:flex;align-items:center;gap:11px;background:#fff;border:1px solid #E8EDF2;border-radius:14px;padding:13px 14px;box-shadow:0 1px 2px #0f172a0a;overflow:hidden}.an-card:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--ac, #7C3AED)}.an-card-ic{flex-shrink:0;width:34px;height:34px;border-radius:10px;display:inline-flex;align-items:center;justify-content:center;font-size:17px;background:color-mix(in srgb,var(--ac, #7C3AED) 13%,#fff);color:var(--ac, #7C3AED)}.an-card-body{display:flex;flex-direction:column;gap:1px;min-width:0}.an-card-v{font-size:23px;font-weight:800;color:#0f172a;line-height:1.05;letter-spacing:-.02em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.an-card-l{font-size:10.5px;font-weight:700;color:#94a3b8;text-transform:uppercase;letter-spacing:.03em}.an-card-wide{grid-column:span 3}.an-card-wide .an-card-v{font-size:15px;white-space:normal}.an-section{background:#fff;border:1px solid #EDF1F5;border-radius:14px;padding:15px 16px;margin-bottom:12px;box-shadow:0 1px 2px #0f172a08}.an-sec-head{display:flex;align-items:center;gap:9px;font-size:13.5px;font-weight:800;color:#0f172a;margin-bottom:14px;letter-spacing:-.01em}.an-sec-ic{flex-shrink:0;width:29px;height:29px;border-radius:9px;display:inline-flex;align-items:center;justify-content:center;font-size:15px;background:#f3f0ff;color:#7c3aed}.an-bar-row{display:flex;align-items:center;gap:10px;margin-bottom:9px}.an-bar-row:last-child{margin-bottom:0}.an-bar-label{width:124px;flex-shrink:0;font-size:12px;font-weight:600;color:#475569;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.an-bar-track{flex:1;height:9px;background:#f1f5f9;border-radius:99px;overflow:hidden}.an-bar-fill{height:100%;border-radius:99px;transition:width .55s cubic-bezier(.4,0,.2,1);min-width:4px}.an-bar-val{flex-shrink:0;min-width:34px;font-size:12px;font-weight:800;color:#0f172a;text-align:right}.an-bar-sub{font-weight:600;color:#94a3b8;font-size:11px}.an-country-block{background:#f8fafc;border:1px solid #EEF2F6;border-radius:11px;padding:11px 13px;margin-bottom:9px}.an-country-block:last-child{margin-bottom:0}.an-country-head{font-size:12.5px;font-weight:800;color:#0e7490;margin-bottom:10px}.an-country-block .an-bar-label{width:104px}.an-insight{display:flex;gap:7px;background:linear-gradient(135deg,#eff6ff,#f5f3ff);color:#1e3a8a;border:1px solid #DBEAFE;border-radius:10px;padding:9px 12px;font-size:12.5px;margin-bottom:11px;line-height:1.5}.an-insight b{font-weight:800;color:#1e40af}.an-sub-label{font-size:10px;font-weight:800;color:#94a3b8;text-transform:uppercase;letter-spacing:.06em;margin:11px 0 6px}.an-perf{display:flex;flex-direction:column}.an-perf-head,.an-perf-row{display:grid;grid-template-columns:1fr 58px 50px 58px 62px;align-items:center;gap:4px}.an-perf-head{font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.04em;color:#94a3b8;padding-bottom:9px;border-bottom:1px solid #EEF2F6}.an-perf-head span:not(.pf-name),.an-perf-row span:not(.pf-name){text-align:right}.an-perf-row{padding:10px 0;border-bottom:1px solid #F4F7FA;font-size:12.5px}.an-perf-row:last-child{border-bottom:none}.pf-name{display:flex;flex-direction:column;min-width:0}.pf-name b{font-weight:700;color:#0f172a;font-size:12.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.pf-name small{font-size:10.5px;color:#94a3b8;font-weight:600}.pf-num{font-weight:800;color:#0f172a;font-variant-numeric:tabular-nums}.pf-dur{font-weight:700;color:#475569;font-variant-numeric:tabular-nums}.an-perf-note{display:flex;align-items:flex-start;gap:6px;margin-top:11px;font-size:11px;color:#94a3b8;line-height:1.45}.an-perf-note i{font-size:14px;flex-shrink:0;margin-top:1px}.cnc-admin-text{width:100%;box-sizing:border-box;min-height:240px;resize:vertical;border:1px solid #E2E8F0;border-radius:12px;padding:13px 14px;font-size:13.5px;line-height:1.6;color:#1e293b;font-family:inherit;outline:none;transition:border-color .15s}.cnc-admin-text:focus{border-color:#c4b5fd;box-shadow:0 0 0 3px #7c3aed1f}.cnc-admin-foot{display:flex;align-items:center;gap:12px;margin-top:10px}.cnc-admin-count{font-size:11px;color:#94a3b8;font-weight:600}.cnc-admin-err{font-size:12px;color:#dc2626;font-weight:600;display:inline-flex;align-items:center;gap:4px}.cnc-review-block{margin-top:16px;padding-top:14px;border-top:1px solid #EDF1F5}.cnc-review-label{display:flex;align-items:center;gap:6px;font-size:13px;font-weight:800;color:#0f172a}.cnc-review-hint{margin:5px 0 8px;font-size:11.5px;color:#94a3b8;line-height:1.5}.rv-summary{display:flex;gap:18px;align-items:center;padding:6px 0 16px;border-bottom:1px solid #EDF1F5;margin-bottom:14px;flex-wrap:wrap}.rv-avg{display:flex;flex-direction:column;align-items:center;min-width:100px}.rv-avg-num{font-size:40px;font-weight:800;color:#0f172a;line-height:1;letter-spacing:-.02em}.rv-avg-stars{font-size:16px;margin-top:3px;letter-spacing:1px}.rv-avg-count{font-size:11px;color:#94a3b8;font-weight:600;margin-top:3px}.rv-dist{flex:1;min-width:180px;display:flex;flex-direction:column;gap:4px}.rv-dist-row{display:flex;align-items:center;gap:8px}.rv-dist-star{font-size:11px;font-weight:700;color:#64748b;width:24px}.rv-dist-track{flex:1;height:8px;background:#f1f5f9;border-radius:99px;overflow:hidden}.rv-dist-fill{height:100%;background:#f59e0b;border-radius:99px}.rv-dist-cnt{font-size:11px;font-weight:700;color:#475569;width:22px;text-align:right}.rv-list{display:flex;flex-direction:column}.rv-item{padding:12px 0;border-bottom:1px solid 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